Klaipėdos universitetas

Straipsnyje siekiama išanalizuoti ir palyginti Angliją ir Lietuvą personalizuotų psichosocialinių paslaugų kontekste. Tyrimas atskleidė, kad Anglijoje psichosocialinių paslaugų personalizacija tiek politiniu, tiek praktiniu lygmenimis sėkmingai įgyvendinama ir plėtojama, tuo tarpu Lietuvoje psichosocialinės paslaugos apskritai yra tik pradinėje vystymosi stadijoje, jos nėra visiškai integruotos į onkologinių ligonių sveikatos priežiūros sistemą, nepakankamai dėmesio skiriama holistiniams ligonių poreikiams. Tačiau, nors politiniu lygmeniu apie personalizaciją Lietuvoje nekalbama, analizės rezultatai rodo, kad jai įgyvendinti gali būti sudarytos palankios sąlygos, stiprinant valstybinių institucijų ir NVO bendradarbiavimą. Straipsnio pabaigoje autoriai pateikia teorinį personalizuotų psichosocialinių paslaugų teikimo modelį, pagrįstą Lietuvos praktika.

The assessment of citizen service quality is an important indicator of the efficiency of public administration institutions. The assessment provides information enabling constant improvement of mechanisms that provide public services and innovative solutions in the areas of public service delivery and organization; it is very important for individuals with specific needs and for development of society. The article presents analysis of peculiarities and criteria of the citizen services’ assessment in Klaipėda and Vilnius counties’ municipalities. The importance and peculiarities of implementation of the citizen service assessment is indicated in the documentation of the Republic of Lithuania on public management development and in the scientific literature on new public management and quality management. According to the regulating documents, all public institutions must annually accomplish an assessment of the citizens’ requests analysis and service quality analysis and later publish these assessment reports on their websites. The empirical research in Klaipėda and Vilnius counties’ municipalities revealed that eight of 15 municipalities do not implement any assessment of citizen service and do not publish their reports. Yet other municipalities most often evaluate the following indicators: admission waiting time; politeness of the officer; duration of time necessary to receive an answer to the question of application; the reason, question or request of application; applicant’s gender and age.

This study presents an internationally (cross-border) representative picture of the school environment, atmosphere and action taken by schools aiming at the involvement of students in their actions. The study was conducted within the framework of the CaSYPoT project (Capacity Building for Strategic Youth Policy and Transnational Cooperation) under the Interreg South Baltic Programme 2014-2020 (Project No STHB.05.01.00-SE-0024/15). The main aim of the CaSYPot project was to encourage young people to get involved in local democracy, and to present youth as a resource in the development of society. Furthermore, for the design and implementation of the southern Baltic youth strategy, it is important to gain an insight into the current situation regarding the environment in schools. One section of this survey was addressed to the situation of youth in schools. The international survey for the CaSYPoT project was conducted among 1,593 students, in six towns in the southern Baltic region, in Sweden, Poland, Russia and Lithuania, from April to June 2017. The project partner’s towns carried out a survey on teenagers aged 16 to 19, identifying their needs and problems in school, and providing comparable data. The questionnaire contained questions addressing young people’s well-being and atmosphere of safety, the climate at school, and their experience in getting involved in the work of the school and their influence on decision making. To sum up, the study describes the current situation in schools, which is essential for the development and evaluation of future policies and actions. The survey covers a wide range of student opinions on school, and begins with a summary of the key findings drawn from an analysis of the survey, and strategic recommendations for the future.

The article and the research presented here relies on the fact that the Law of Voluntary Activity, adopted in Lithuania, has been prepared during the European year of volunteering, so a presumption may be held, that the text of the Lithuanian Law of Voluntary Activity has been influenced significantly by the intensive political and valuable discourse of EU of volunteering promotion, which could been observed in Lithuania as well as in the whole EU in 2011. So the fallowing questions, which describe the scientific problem of the article, may be raised: how much the regulations of the volunteering promotion discourse of EU reflect in the text of the Law, which must create definitional-regulating conditions for the volunteering practice in the country by its content and functions? How did the valuable position of EU, which could been observed in the public space of EU in 2011, influence the definitions of volunteering and the regulating attitudes towards it in the text of the Lithuanian Law of Voluntary Activity? How does Lithuania contribute to the official position of EU towards understanding of volunteering?

The purpose of this paper is to provide an initial description of youth policy and highlight some relevant data. There has been conducted a survey in the framework of CaSYPoT project (Capacity Building for Strategic Youth Policy and Transnational Cooperation) under the Interreg South Baltic Programme 2014–2020 (Project No. STHB.05.01.00-SE-0024/15). The overall aim of this project is to encourage young people to get involved into local democracy and to present the youth as the resource in the development of society and democracy. The goal of the project is the survey that was carried out in Klaipėda municipality, in the period of April–May 2017. Thus, the article analyses the findings of this survey. The questionnaire contained questions addressing young people’s well-being and safety in their neighbourhood and at school, as well as their experience getting involved in the municipality work and their influence on its decisions. The target group of the survey was young people aged 16–19.

This article briefly presents the history of digitization of public administration in Poland. Statistical data of GUS and Eurostat (especially from 2012 to 2016) is used, based on which the profile of the Internet user and his/her expectations for the authorities and experience with e-government are described. The author attempts to understand why citizens–internet users (including the unemployed) do not use the Internet. The author points out three IT projects that were implemented in the citizen services sector under the supervision of the Ministry of Labour and Social Policy. However, the first attempts at computerization of the administration were not effective enough and – as it could be expected – they were not cheap either. The situation changed in April of 2016 when the family assistance program “Family 500 Plus” was introduced. It turned out that with 2 million applications submitted, almost 0.5 million were received electronically, 95% of which were sent via the Internet banking system. The author concludes that the simplest way to popularise e-government is to combine Internet banking systems with state administration systems.

Iššūkis, kurį siekiama paversti unikalia galimybe, yra Europos žalioji kryptis. ES ir jos piliečiai prioritetą teikia regioninėms ir vietos maisto sistemoms, trumposioms maisto tiekimo grandinėms, kurios sudaro galimybes puoselėti sveikesnę gyvenseną ir stiprinti vietos ekonomiką. Tyrimo tikslas – apibrėžti, kaip organizuojama vietos maisto sistema ir nustatyti tuo suinteresuotus veikėjus Raseinių rajone. Atliekant tyrimą išanalizuota vietos maisto sistemos termino raida sudarė prielaidas apibrėžti vietos maisto sistemos organizavimą, nustatyti ir išanalizuoti suinteresuotųjų elgsenos veiksnius. Atliekant tyrimą išanalizuoti užsienio ir Lietuvos mokslininkų tyrimų rezultatai, dokumentai, atliktas empirinis tyrimas. Nustatyta, kad suinteresuotieji vietos maisto sistema yra labai įvairūs: namų ūkiai, žemės ūkio ir maisto produktų gamintojai, darželiai, mokyklos, ligoninės, kavinės, turgavietės, „Maisto bankas“, maisto perdirbimo įmonės, bendruomeninės organizacijos, turizmo centrai, ūkininkus telkiančios organizacijos, visuomenės sveikatos biurai, rajonų savivaldybės administracijos. Vietos maisto sistemoje galima skirti keturias potencialias suinteresuotųjų bendradarbiavimo sritis: bendradarbiavimas stengiantis pasiekti išteklius ir jais dalintis; stengiantis pagerinti organizavimo operacijas; palaikyti santykius su vartotojais; siekiant ūkių tvarumo ir atsparumo išoriniams pokyčiams.