Straipsnyje analizuojama komercinių bankų veikla, aptariamos jų bankų rūšys, apžvelgiamos operacijos ir funkcijos. Pateikiama Lietuvos komercinių bankų klientų nuomonės tyrimo metodika, formuluojama tyrimo problema, tikslai, aprašomas tyrimo metodas, pagrindžiamas jo pasirinkimas, atliekamas tyrimas, leidžiantis įvertinti Lietuvos komercinių bankų klientų poreikių patenkinimą bei nustatyti veiksnius, kurie daro didžiausią įtaką komercinio banko pasirinkimui. Vertinama, kaip per dešimtmetį pasikeitė Lietuvos komercinių bankų klientų poreikių tenkinimas, veiksniai, darantys didžiausią įtaką banko pasirinkimui. Kintant ekonominei aplinkai, kinta ir vartotojų teikiamos pirmenybės bei poreikiai. Remiantis šiais pokyčiais vertėjo ištirti Lietuvos komercinių bankų klientų elgseną renkantis vieną ar kitą komercinį banką jų poreikiams tenkinti. Atliktas tyrimas gali būti naudingas Lietuvos komerciniams bankams sprendžiant problemą, kokius esminius kriterijus jie turi išryškinti bei ką turi tobulinti siekiant klientų patenkinimo ir lojalumo.
The paper theoretically justified most important elements having direct effect upon consumer. Purpose of research is to develop theoretical model of retail internationalization elements effect upon consumers. by analyse retail internationalization process, retailers fails and success topics, consumer expectations was used general scientific methods of research – scientific literature, comparative and systematic logical analysis. The most important participant in the process of the internationalisation of retail trade is the consumer who actually determines the success or failure of a retail trade company. The analysis of the results of the survey of Lithuanian consumers allows seven principal elements of the process of the internationalisation of retail trade which potentially have a direct effect on the consumer to be identified: the format of the store, the range of the goods, the price, the country of origin of the product, advertising, communication and the image.
The article deals with the problem of “ultra small region”, which being the independent subject of the West European countries, istheir territorial, political and economic part, possessing constitutional independence. The initial factors of such regions special statusare national-cultural ethos type and geopolitical position. The goal of the article is the identification of ultra-small territories, revealingfeatures of their economic development and the modern trade status in a world and European trade system context. Ultra-smalltrade is diversified geographically and the main trading partners of these autonomous areas are the large highly developed countries,except for the four neighboring countries of Northern Europe. The main summing up conclusion is that Ålands and Faeroes island’sultra-small autonomous territories are converting nowadays into the business bridges between different European regions and countries,into the “competitive sub-peripheries” areas and points out the role of their trade in this conversion.
Volume 87, Issue 2 (2021): Volume 87, pp. 14–38
The article analyses the development of employee financial participation in Lithuania, describes the legal environment of financial participation, and supports this participation. Two methods were used to analyse employee financial participation: 1) the method of logical analysis in examining the internal documents of companies; 2) the qualitative research methods of focus group and semi-structured individual interviews. Theories of the agency and stakeholders were used to analyse the data collected. These theories are usually applied in research in an integrated way, analysing employee financial participation to elucidate the phenomenon of employee ownership, and examining the agent’s performance. It has been established that in Lithuania four employee share ownership programmes and plans usually apply: extensive employee share option programmes (granted to public limited companies whose shares are traded on stock exchanges); granting employee stock options to executives (so-called executive stock option programmes and one-time decisions); stock option programmes in start-ups; and shares granted by shareholders to employees.
Many business leaders agree that their performance depends on the quality of the service they provide and its impact on customer satisfaction. In order to survive in the market or to increase their market share, parcel service providers need to be aware of the key factors that affect customer satisfaction with parcel services. The aim of this article is to analyse customer satisfaction with parcel locker service theories, and create a theoretical model to identify the main reasons for customer satisfaction with parcel locker services. The research problem: What are the main reasons for customer satisfaction with parcel locker services? The research methods are based on scientific literature, and data was collected through the questionnaire survey method and analysed by AcaStat software. The theoretical analysis distinguishes the six main reasons for customer satisfaction as price and quality, location dimension, time suitability, technological friendliness, service reliability, and safety. The research data were collected from 438 parcel service delivery users in Lithuania. The results indicate that the main reasons for customer satisfaction are: no need to wait for delivery at home, easy-to-use parcel lockers, 24/7 service possibility, and location convenience. This research is limited, because it was carried out during the pandemic, and the results would need to be verified if the epidemiological situation changes.