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Klaipėdos universitetas

Author: Jurgita Paužuolienė

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Applying Quality Management Systems to Improve Service Company Performance

Kristina Rudytė Jurgita Paužuolienė

https://doi.org/10.15181/rfds.v47i3.2765

Pub. online: 4 Dec 2025 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 47, Issue 3 (2025), pp. 98–108

Abstract

The article analyses the quality management system ISO 9001 and its application in the activities of a service company. By implementing

a quality management system, organisations can more accurately identify workplace risk factors, ensure safe and healthy

working conditions, and systematically manage possible process deviations. This contributes to the prevention of occupational

diseases and accidents at work, reduces the risk of injury, and at the same time strengthens the company’s reputation as a socially

responsible organisation. In addition, the implementation of ISO 9001 helps to establish a clear process management structure, consistently

strive for continuous improvement, and more closely involve employees in the quality improvement process. The aim of

the article is to analyse the implementation of management systems in service companies. Scientific literature analysis and an expert

assessment method were chosen to conduct the research. The results of the study showed that the motivations of companies to implement

a quality management system are related to the desire to improve business processes, reduce risk, ensure appropriate working

conditions, and improve internal communication. This also includes market pressure, achieving competitive advantage, compliance

with legal requirements, and meeting the needs of customers and stakeholders. A quality management system becomes an effective

tool to increase customer satisfaction, improve management processes, and achieve organisational goals.

ESG Performance in the Maritime Sector: Analysing the Case of European Ports

Vadym Derkach Jurgita Paužuolienė

https://doi.org/10.15181/rfds.v46i2.2725

Pub. online: 4 Jul 2025 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 46, Issue 2 (2025), pp. 19–30

Abstract

The integration of environmental, social and governance (ESG) principles in the maritime sector has become an essential component in enhancing sustainable development and operational transparency. This article explores the growing importance of ESG frameworks in the maritime industry, focusing on the practical applications and comparative assessment of ESG performance among four major European ports: the Port of Rotterdam, the Port of Antwerp-Bruges, the Port of Klaipėda, and A. P. Moller-Maersk. The paper investigates ESG maturity through a set of defined indicators, such as emissions, renewable energy use, green investment, social performance and governance transparency, offering a critical evaluation of their implementation across different port management

models. The findings highlight significant variability in ESG integration, with Rotterdam and Maersk leading in environmental and governance indicators, while Antwerp-Bruges and Klaipėda are still developing their ESG reporting practices. The study underscores the importance of standardised ESG frameworks, transparent reporting, and digital innovation for advancing sustainability in the maritime sector.

Integrating Environmental, Social and Governance (Esg) Principles into Organisations

Jurgita Paužuolienė Vadym Derkach

https://doi.org/10.15181/rfds.v44i3.2635

Pub. online: 25 Oct 2024 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 44, Issue 3 (2024), pp. 28–36

Abstract

The term ESG, which stands for Environmental, Social and Governance, has gained significant traction in the business world. A

company’s dedication to ESG reflects its awareness of both the positive and negative impacts it has on society and the environment,

influencing not only the business itself but the entire ecosystem around it. Organisations that embrace the ESG framework recognise

that adopting best governance practices leads to positive outcomes across all sectors. This approach helps minimise the environmental

impact and fosters a more equitable world, while maintaining sound administrative processes and sustaining profitability. Incorporating

ESG factors into operations is essential for ensuring long-term sustainability, compliance and competitiveness. By focusing

on environmental stewardship, fostering positive social impacts and maintaining strong governance structures, organisations can

minimise their negative externalities, meet regulatory demands, and appeal to a growing number of ESG-conscious stakeholders.

The main aim of this article is to analyse the ESG principles, and present examples of integrating ESG in large and SMEs companies.

These organisations were chosen as examples of good practice: Maersk, Nestlé, Toyota, Baltic Marine Bunker and Klaipėdos Nafta.

The companies in this article were chosen to show a diverse range of industries and approaches to ESG implementation.

Pažangių technologijų taikymas vystant žaliąją logistiką

Ieva Kaveckė Jurgita Paužuolienė

https://doi.org/10.15181/rfds.v42i1.2611

Pub. online: 11 Jul 2024 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 43, Issue 2 (2024), pp. 50–58

Abstract

Pažangios technologijos logistikoje leidžia efektyviau valdyti tiekimo grandinę, optimizuoti procesus, mažinti sąnaudas ir priimti

tvaresnius sprendimus bei suteikia galimybę logistikos įmonėms spręsti sudėtingus iššūkius, kurie susiję su krovinių pristatymu,

sandėliavimu, atsargų ir tiekimo grandinės valdymu. Šios technologijos logistikoje apima maršrutų planavimo programas, transporto

priemonių intelektines technologijas, dirbtinio intelekto panaudojimą klientų aptarnavimo sektoriuje, pažangias sandėliavimo

sistemas ir pan. Straipsnyje keliamas tikslas – ištirti logistinių įmonių pažangių technologijų taikymą vystant žaliąją logistiką.

Atliktas tyrimas su penkiolikos logistinę veiklą vykdančių įmonių atstovais atskleidė, kad taikomos pažangios technologijos įmonei

leidžia prisidėti prie tvaresnių sprendimų: tinkamai valdyti atsargas, mažinti emisijas bei veiklos sąnaudas, naudoti mažiau energijos.

Šių technologijų taikymas įmonėms leidžia optimizuoti operacijas, didinti veiklos efektyvumą, teikti kokybiškesnės paslaugas ir

geriau prisitaikyti prie kintančių rinkos sąlygų. Taikyti metodai: literatūros analizė, sintezė, anketinė apklausa.

The Attitude of Youth Towards the Threats and Benefits of Active Citizenship

Ilvija Pikturnaitė Jurgita Paužuolienė Robertas Kavolius

https://doi.org/10.15181/rfds.v40i2.2535

Pub. online: 10 Jul 2023 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 40, Issue 2 (2023), pp. 111–123

Abstract

The issue of active citizenship is very topical in modern society. Particular attention is paid to the promotion of civic activity by youth and the creation of positive experience. National surveys show increasing engagement among young people in various activities, but they also show that young people are more likely to notice and see the threats posed by active citizenship. Therefore, the article aims to research the attitude of young people towards an assessment of active citizenship in society, the threats and benefits it brings. Qualitative research methods were used to gain a detailed and comprehensive understanding of attitudes: analysis of literature, focus group discussion, and content analysis. In the discussions, informants mentioned most often that citizenship is viewed both positively and negatively (especially in relation to political activity). The study revealed that when discussing the risks of active citizenship, young people mentioned most often the physical threats to the health and life of an active citizen when performing compulsory or voluntary military service. Other possible active citizenship threats indicated were: provoking intolerance and encouraging confrontation between different groups. The discussion also identified the perceived and noticed benefits of active citizenship to young people. Those most frequently mentioned by the informants were: helping groups or professions in difficulty; creating a better environment through basic putting in order and doing one’s duty. Some of the statements by the informants show that examples of active citizenship create a sense of community and tolerance, as well as being ‘contagious’ (setting an example) and encouraging young people to join various organisations.

Transporto įmonių socialinės atsakomybės plėtojimas neapibrėžtumo sąlygomis

Jurgita Paužuolienė Ieva Kaveckė

https://doi.org/10.15181/rfds.v36i1.2512

Pub. online: 21 Feb 2023 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 39, Issue 1 (2023), pp. 72–79

Abstract

Transportas vaidina pagrindinį vaidmenį vystantis beveik kiekvienai šaliai. Veiksmingos transporto sistemos teigiamai veikia

socialinio vystymosi ir ekonomikos augimą, bet gali ir neigiamai veikti aplinką bei žmonių sveikatą. Transportas, kaip paslaugų

pramonės dalis, ypač priklauso nuo klientų pasitikėjimo ir prekės ženklo įvaizdžio. Šiuo aspektu įmonių socialinė atsakomybė

(ĮSA) ypač svarbi. Vis daugiau vartotojų domisi įmonių aplinkosauginiais ir socialiniais klausimais, tad jos priverstos į tai atsižvelgti

ir imtis atitinkamų veiksmų prisiimdamos socialinę atsakomybę. Atsižvelgiant į neseniai vykusios pasaulinės pandemijos sukeltus

sutrikimus bei karą Ukrainoje, atlikta JT Pasaulinio susitarimo narių Europos Sąjungoje transporto įmonių ataskaitų analizė.

Aiškintasi, kokių veiksmų įmonės imasi neapibrėžtumo sąlygomis įgyvendindamos socialiai atsakingą veiklą. Ataskaitų analizė

atskleidė, kad įmonės dėjo dideles pastangas kovodamos su pandemija, nemaža dalis jų sureagavo ir į Rusijos karą prieš Ukrainą.

EVALUATION OF ORGANIZATIONAL CULTURE OF SC ,,KLAIPĖDOS KARTONAS‘‘

Ilvija Pikturnaitė Jurgita Paužuolienė

https://doi.org/10.15181/rfds.v14i3.872

Pub. online: 4 Aug 2022 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 14, Issue 3 (2014), pp. 157–169

Abstract

The article presents the evaluation of organizational culture of SC „Klaipėdos kartonas“. The employees’ attitude towards the importance and influence of OK, values, symbols, history, heroes, traditions and communication is evaluated by questioner created by authors of article. The survey revealed that employees appreciate their OK positively. They are guided by the values of organization in their work. The employees know the values and their impact, the history of organization, and have their heroes-employees. Common traditions are prevalent in organization. The communication in organization is business-like. Statistically important difference was revealed: managers of all levels expressed more agreement for statements about all elements of OK; meanwhile employees without subordinates expressed less agreement or disagreement. It is suggested to involve employees without subordinates in processes of formation and implementation of OK more actively.

Klaipėdos rajono gyventojų korupcijos suvokimo ir patirties kaita pandemijos sąlygomis

Ilvija Pikturnaitė Jurgita Paužuolienė Robertas Kavolius

https://doi.org/10.15181/rfds.v34i2.2252

Pub. online: 4 Aug 2022 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 34, Issue 2 (2021), pp. 155–166

Abstract

Pasaulinė pandemija ir būtinybė imtis atsako veiksmų sukuria palankią terpę korupcijai, silpnina jos prevencijos priemones bei keičia visuomenės

moralines nuostatas. Nacionaliniai tyrimai atskleidė prastėjančią korupcijos prevencijos situaciją, piliečių ketinimą imtis neteisėtų

veiksmų sprendžiant savo problemas. Straipsnyje pristatomi tęstinio Klaipėdos rajono savivaldybėje atlikto tyrimo rezultatai, leidžiantys įvertinti

gyventojų korupcijos suvokimo ir patirties kaitą pandemijos sąlygomis. Nors vis daugiau Klaipėdos rajono gyventojų suvokia korupcijos

grėsmę ir žalą, ištirta, kad pateisinančiųjų korupciją, kaip galimą problemos sprendimo būdą, dalis vis dėlto padidėjo. Respondentų nuomone,

korupcija labiausiai paplitusi: medicinos įstaigose, teisme, žemėtvarkoje. Tyrimo dalyviai nurodė šiek tiek dažniau davę kyšius įvairiems

subjektams, dažniausia – medicinos įstaigų darbuotojams. Nors gyventojai mažiau pastebi užuominų ir kyšio prašymų, tačiau dažniau patys

apsisprendžia duoti kyšį. Be to, daugiau respondentų nurodė ketinantys ir ateityje duoti kyšį prireikus spręsti problemas.

EMIGRACIJA LIETUVOJE: PRIEŽASTYS IR PADARINIAI

Ligita Šimanskienė Jurgita Paužuolienė

https://doi.org/10.15181/rfds.v9i1.601

Pub. online: 4 Aug 2022 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 9, Issue 1 (2013), pp. 146–156

Abstract

Emigracijos procesai, vykstantys Lietuvoje, vis dar kelia nerimą dėl didėjančio masto, todėl svarbi tiek mokslinė, tiek praktinėproblema ir siekiamybė ištirti emigracijos priežastis bei įvertinti galimas pasekmes šaliai. Straipsnyje analizuojamos emigracijosLietuvoje priežastys ir padariniai. Lietuvoje ir užsienyje gyvenančių respondentų atsakymai patvirtino nuomonę, kad išvykstamadažniausia dėl ekonominių priežasčių, deja, kvalifikuoti darbuotojai dažniau išvyksta siekdami didesnių saviraiškos, karjeros galimybių.Padariniai: pablogėjusi demografinė situacija, mažėjantis gimstamumas, silpstanti atsakomybė už artimus žmones, į biudžetąnesurenkami pinigai.

The Difference of Social Network Sites Explained with the Employment Seeking Process

Tom Sander Biruta Sloka Jurgita Paužuolienė

https://doi.org/10.15181/rfds.v16i3.1128

Pub. online: 4 Aug 2022 Type: Article

Open Access

Journal: Regional Formation and Development Studies Volume 17, Issue 3 (2015), pp. 145–154

Abstract

This paper describes the difference between business social network sites and private social network sites under consideration of the employment seeking process. The objective of the paper is to explain the different use of social network sites for different purpose. The use of social network sites can be explained with social capital theory which has been tested with the collected data. This paper test if the social capital theory can be expanded to explain social network sites under consideration of the employment seeking process for Xing as business SNS and Facebook as private SNS. The purpose of this article: According the survey to analyze the difference of social network sites explained with the employment seeking process. The research methods: analysis of scientific literature, interpretation, quantitative research, data analysis using SPSS program. The research method has been an online survey with 271 young SNS members who are participants for the research project. The sample has a gender bias which has to be under consideration by the interpretation of the results.

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