Tiltai

In order to achieve the best results, many businesses in the service sector are seeking to understand the needs of consumers and involve them in the process of new services development as well. The formation of individualized consumer portrait allows business entities to get to know their target clients and identify their needs. Meanwhile, the management symbiosis is made by this involvement process and business entities have a perfect opportunity to improve their services according to suggestions and experiences of consumers. All companies, that allow their consumers to involve in the process of new services development, can create an enabling environment for the easier generation of ideas and testing of conceptual services. Such companies can be prepared for new services implementation in a more effective way as well. According to the opinions and theories of different authors, this article analyzes the impact of consumers on the process of new services development. In order to evaluate the object of the research more closely, the research was carried out from the perspective of the business subject also. In order to carry out the results of this research, the methods of comparative analysis and synthesis were used.

In this article the efforts of social workers to promote inclusive practices in children day care centres is analysed. Changes in education based on life-long learning culture require active and conscious participation of parents in child’s education process. However, this participation becomes overburden if family is socially excluded because of the deviant lifestyle or poverty. Indeed, practical observations together with results of the studies reveal that the collaboration between social professions, which aim to implement child welfare and parents is insufficient. In order to help these families children day care centres were established. The aim of the article is to reveal how social workers construct professional help with parents on the purpose to help overcoming child’s issues at school. The study is based on hermeneutical methodology. During Soviet period development of child’s skills belonged to the educational institutions outside the family. Research participants still struggles for the ownership of these developments, pushing neglectful parents aside. The research revealed that within transformation process social workers adapts the forms of professional posture, however, the content of their performance is inherited from the past experiences and historical development.