Tiltai

Social work has its roots in life itself. The profession of social worker is a creative combination of knowledge, values and skills. In recent years, social work with families facing social risk has received more and more attention in the country, and it can be said that social work with these families has become one of the priority areas. The article discusses the difficulties experienced by case managers when working with families facing social risk. The analysis of the problems faced by the case managers will help to improve the quality of social work, and, accordingly, to develop and expand social services for families facing social risk. Four case managers participated in the study. The results of the study revealed that a common phenomenon in families facing social risk by not having a job and not looking for one is low self-esteem. Many families facing social risk live in poverty, and this determines their further life, development and improvement. The study revealed that case managers working with families facing social risk had the following difficulties: alcoholism, a lack of social skills, violence against children, neglect of children, and lack of motivation. A close, trusting relationship between case managers and families improves the quality of the services provided, and helps to address the problems faced by the family more effectively. Case managers empower the family to be proactive in dealing with difficulties. Cooperation enables families to meet their needs for security, self-esteem and social support.