Regional Formation and Development Studies

The aim of this article is to analyze the demographic changes that have taken place in Kaunas since the mid. 20th century – the end of the 20th century. The main source of research is field research material, collected in Kaunas during 2018, using the author‘s ethnographic questionnaire. Empirical material was collected using classic field research methods: participatory observation, interview, in-depth, structured and semi-structured interviews. Also the analysis of statistical and historical data was performed. The article is based on oral history theory. The results of the research revealed the participants‘ attitudes and beliefs related to urban changes and demographic trends during the Soviet period in Kaunas.

Customer satisfaction is considered as key factor determining organization’s success in today’s competitive market place. The growthof popularity of catering services in Lithuania substantiates the necessity of evaluation of their customer loyalty. Accordingly, theresearch was provided endeavouring to evaluate customer satisfaction with catering services in Lithuania. The obtained resultsreveal that evaluating either customer satisfaction with overall catering services in Lithuania, or customer satisfaction with particularcaterer, Customer Expectations and Image has no direct effect on Customer Satisfaction, in addition Complaints has no direct neitherindirect effect on Loyalty. Furthermore, the created model of Customer Satisfaction with catering services in Lithuania can be usedfor any type of research that evaluates customer satisfaction with catering services in Lithuania: any the place in Lithuania and / orthe type of catering facility.