Klaipėdos universitetas

The authors of this article examine the evaluation of education service quality from parents’ perspective, since parents as well as their children are the consumers of these service. Often there is a trend in Lithuania that education services are provided to children; even though, the service provision contract is signed between the education institution and parents. On the other hand, a part of services of specialists of education assistance are dedicated to parents. Moreover, parent education, cooperation and communication process is between the education institution and parents. The education institution is not able to solve most of the problems without the assistance of parents. Therefore, the authors present the point of view of 400 parents towards the quality of the provided education services.

In this article the efforts of social workers to promote inclusive practices in children day care centres is analysed. Changes in education based on life-long learning culture require active and conscious participation of parents in child’s education process. However, this participation becomes overburden if family is socially excluded because of the deviant lifestyle or poverty. Indeed, practical observations together with results of the studies reveal that the collaboration between social professions, which aim to implement child welfare and parents is insufficient. In order to help these families children day care centres were established. The aim of the article is to reveal how social workers construct professional help with parents on the purpose to help overcoming child’s issues at school. The study is based on hermeneutical methodology. During Soviet period development of child’s skills belonged to the educational institutions outside the family. Research participants still struggles for the ownership of these developments, pushing neglectful parents aside. The research revealed that within transformation process social workers adapts the forms of professional posture, however, the content of their performance is inherited from the past experiences and historical development.