Nowadays, managing co-creation has become an important topic among practitioners and researchers, but there has been little research on addressing and managing the challenges faced by the complexity of co-creation. The paper argues that co-creation should also be understood as a complex, dynamic phenomenon. The purpose of the paper is to summarise and classify extant research into co-creation. The paper reviews complexity as a new way of understanding co-creation processes for corporate social responsibility in business. A review of the literature has established that corporate social responsibility, along with the complexity of co-creation, can produce successful results for businesses.