Sustainable destination management increasingly depends on the ability of tourism stakeholders to coordinate actions across fragmented
tourism supply chains. However, governance in tourism destinations is often characterised by dispersed responsibilities, uneven stakeholder engagement, and limited implementation coherence, creating barriers to integrated sustainability management. This article examines how governance fragmentation affects sustainable management at the destination. The study adopts an exploratory qualitative case study based on semi-structured expert interviews with key tourism supply chain stakeholders, including destination management organisations, tour operators, and accommodation and transportation sector experts. Thematic analysis was used to identify governance barriers and potential pathways for improvement. The findings reveal that governance fragmentation weakens sustainability implementation through dispersed accountability, uneven participation, and limited coordination across sectors. The study argues that stronger governance integration, clearer implementation structures, improved role clarity and shared monitoring practices are essential for advancing sustainable destination management.
The relevance and importance of corporate social responsibility (CSR) have long been recognised in the business sector. Previous research has shown that CSR has a positive impact on a company’s financial performance, value, reputation, brand image, customer loyalty, and a variety of other factors. CSR has been studied from a variety of viewpoints, with the bulk of studies focusing on the meso-level dimensions of CSR. The number of studies on micro-level CSR processes has so far been limited, but has recently increased. For CSR to be effective, it is necessary to understand the correlation of the processes on both levels. The purpose of the research is to investigate CSR micro-level processes and their impact on meso-level performance, with additional attention to the hospitality industry. Research methods: analysis of scientific publications, analysis of previously conducted research and results, and other scholarly literature. The results of this study indicate that the micro-level processes of the stakeholder groups involved, mostly customers and employees, have a direct impact on internal and external CSR initiatives and their meso-level outcomes, which might be both positive and negative. The results also indicate a possible research gap, as the number of studies on micro-level CSR processes in hospitality has so far been limited, and the findings cannot be considered exhaustive or conclusive.