Klaipėdos universitetas

Volunteering is an important resource for non-governmental organisations, but a trend in declining volunteer engagement is observed, with volunteers not staying in organisations for long. This encourages researchers to analyse and understand the impact of volunteers’ personal factors on their activities. The purpose of the study was to analyse the interaction between emotional support line volunteers’ self-efficacy and their choice of stress coping strategies. A quantitative study was conducted. The study involved 90 women, aged 26 to 66, volunteering for emotional support lines. To assess the self-efficacy of emotional support line volunteers, the Volunteer Self-Efficacy Scale developed by the Youth Line Volunteer Preparatory Course Programme (Bagdonienė et al., 2008) and by Youth Line Supervisor A. Semokaitė (2009) was used. The Stress Coping Questionnaire, developed by Grakauskas and Valickas (2016), was used to evaluate volunteers’ stress coping characteristics. Participants were also asked socio-demographic questions about their gender, age, education, marital status, work activity/employment, monthly income, and volunteering duration. The results of the study revealed that emotional support line volunteers with higher self-efficacy more often chose social support and problem-solving strategies to cope with stress, and less often emotional expression and release strategies.