The article presents the situation of patients in Poland, based on existing data (non reactive research), and individual interviews with Patients’ Agents in the given clinic or hospital and Patient’s Ombudsmen. It presents doctor-patient relationships in the daily routine of a health centre in the context of Polish law and procedures, and highlights the role of the Patients’ Ombudsmen in creating a patient-friendly environment. Due to the large number of hospitalisations, whose duration is continually shortened because of financial limitations, ensuring the patient’s well-being is becoming increasingly difficult.